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Why Hotel Eco-Labels Don’t Work

Sun umbrella made from natural materials such as wood and straw.
Hotel Eco-Label Schemes

It is no secret that hotels are increasingly becoming aware that following the principles and guidelines of sustainable tourism has positive effects on staff satisfaction, energy and water consumption, brand appreciation, and customer feedback.

There are a number of organizations that provide free or paid sustainability management tools and assist with marketing the hotel as “green” or “responsible”. The extensive amount of sustainable tourism certification schemes can also serve as pointers for travelers to find the hotel they are looking for. This list from DestiNet will give you an excellent overview of the various sustainable tourism certification schemes worldwide and their individual focus. The list is not complete. In fact, according to Green Hotels Association there are currently around 800 eco/green/sustainable hotel certification organizations worldwide ranging from a local-regional scope to a global one.

Challenges of eco-certification of hotels

Here we outline some of the major challenges related to hotel eco-labels and green certification:

Figure showing issues and challenges of hotel eco-labels and hotel sustainability certification schemes

Understanding the Sustainable Hotel Certification Schemes

It gets a little complicated though, when you find out that each provider of these services has its own sustainability definitions, criteria, monitoring, and accreditation methods. One scheme might only consider environmental sustainability, while others include social and economic aspects also. The importance of certain sustainability aspects will vary from setting to setting. For example, supporting wildlife protection is less important in a London hotel compared to a rainforest lodge in the Amazonas. Sustainability schemes give medals, green leaves, palms or sometimes stars. How do you compare them? Additionally, some organizations include third party accreditation where an external expert audits the hotel’s position on formal criteria, while others are merely based on self-monitoring and evaluation according to a checklist.  As the services of the sustainability management organizations wary greatly in scope and focus, so do their fees for participation.

Consequently, if you want to understand how and why a particular hotel is certified, you will have to closely read through the selection criteria and score systems of the organizations that give certifications.

Why some hotels do not want to be certified by sustainability organizations

It is not uncommon to find hotels that don’t want to market themselves as environmentally friendly or be part of a tourism sustainability scheme. This is sometimes because they don’t want their hotel to be associated and grouped with other hotels that don’t match their own standards and efforts on sustainability. In other words, the most dedicated hotels feel they are so far ahead of the pack that they see themselves in another sustainability league. Theses hotels would much rather be featured in The National Geographic or win a green hotel award for their efforts on sustainability, rather than be included in a “weak” group of sustainable hotels where the bar is too low.

I have inspected hotels that score high on certain sustainability schemes, yet with no sign of commitment beyond the standard request of guests to reuse towels and bed-linen. I have also inspected hotels with no accreditation or available information on their sustainability efforts where sustainability was clearly an integral part of the management of the hotel.

Green Hotels Association offers a stark critique of certification schemes, saying that

Certification is very expensive and very time consuming. The certifying entity will want you to recertify every year or at least every other year—again spending thousands of dollars and many long hours.

and

We believe a much better choice is to use the money you would spend on certification to improve the quality of the stay…

Small hotels don’t have resources to be certified

To be certified by a sustainability organization takes time and it costs money. Not all hotels can spend resources on assessing, monitoring, evaluating, and setting up environmental policies for their property. Even though many of the certification schemes will offer lower participation prices for small hotels, this might not be where a small hotel, lodge, guesthouse, or homestay wants to spend its money. This means that a lot of the smaller hotels will never appear if you search for eco-certified hotels.

This is a shame, since many smaller accommodation providers quite often are much more environmentally and socially sustainable than their bigger counterparts. For example, “leakage” is not a big issue in small family-owned hotels. Compared to big hotels and hotel groups, small accommodation providers are more likely to…

  • be locally owned
  • hire local staff
  • buy local food and goods
  • use less resources in the construction of the hotel
  • generate less waste
  • use less water and electricity

In contrast, an international luxury hotel will put more stress on the local environment due to much higher overall consumption (watering gardens, air-conditons, spas, pools etc.), and it will generally have to import goods and staff to maintain its international standards.

Easier identification and easier booking of eco-hotels

The good news is that more and more 4-5 star hotels and international hotel chains have become aware of their environmental and social impact and now work to implement sustainability into the management and operation of their hotels. The availability of green and responsible hotels is therefore steadily increasing, with or without certification schemes.

New services for finding hotels, reading about their efforts, and giving overviews of their certifications and sustainability awards are already there or in the making. This makes it much easier for travelers to find eco-hotels at any desired destination.

Check in on Beachmeter.com later, as we return with a guide on how to find a sustainable hotel.

Patong Beach – is it really that bad?

Tiger Disco on Bangla Road in Patong City at night with neon lights and bar girls.
Patong Beach, Phuket’s untouchable

No matter how good a deal they get and no matter how charming or stunning the hotel is, Patong is rarely an option among the travel agencies I have worked with. It’s like an untouchable no one wants to come near. The perception of Patong Beach run along the line of these comments:

Patong is over-crowded
The place has lost all charm and authenticity due to uncontrolled tourism development
Patong and especially Bang-La Road is a noisy inferno of bad taste
We can’t send our quality customers to a place full of go-go dancers, touts, prostitutes, sketchy old men, and intoxicated tourists

Patong Beach certainly has a reputation to deal with…

But is it really that bad?
Patong Beach with many sunbathing tourists but no sunbeds or sun umbrellas

Patong Beach anno ’15: No sunbeds or umbrellas!

The quick answer is yes and no. Patong is Phuket’s most popular beach destination. The beach itself is a long stretch of fine white sand and swimming conditions are good. You will not have the beach to yourself, but the beach has recently become somewhat free from sunbeds, beach umbrellas, and vendors since the Thai military government decided to enforce beach clear-ups and clean-ups. Travel Fish has more on the subject. The bay is rather protected, so bathing conditions are quite good all year. You will only find three resorts that are actually located directly on the beach. Otherwise the beach is separated from Patong City by a road.
Check out this 360° view of Patong Beach from Phuket.net.

Patong City has hundreds of hotels, and the range is very broad. You can find 5-star luxury hotels with pool villas and stunning sea views, fully equipped apartments, and small budget hotels hidden in the small sois (side-streets). Not surprisingly, Patong has a wide variety of restaurants choices, but it’s actually not easy to find a local Thai restaurant which serves traditional and spicy Thai food. By guarantee, you can find a bar within a few minutes walk – the frequency increases, the closer you get to the centre of Patong City.

If you stay 5 minutes walking distance away from the city centre, you can easily find calm areas with a pleasant atmosphere. If you like shopping, many streets have small shops and stalls on the side. There is the big shopping mall Jungceylon for brand shopping, and then there is Banzaan Market, which will give you a little local flavour with its fresh market. Patong Beach is a central starting point if you want to go on excursions around Phuket or explore other islands in the area.

Bangla Road – the infamous heart of Patong

While a preference for some segments, the downside to many, is that Patong is full of tourists, touts, noise, and a nightlife and bar scene that is just too much. Most of the damage, though, happens on or near Bangla Road. When the sun goes down in the Andaman Sea, Bangla Road awakes from its sleep. As you walk down the street, you will be met by loud music blasting from everywhere, blinking fluorescent lights, touts inviting you to more or less shady bars, go-go girls dancing on the tables, and tourists walking up and down street, looking somewhere between amused, shocked, amazed or just plain drunk. Bangla Road is not everyone’s cup of tea, but you are guaranteed a unique experience.

Sending seniors to Patong Beach – really?

I  recently assisted a travel agency in sending a few groups of very decent seniors to Patong Beach for a month of warmth and relaxation away from the cold winter. Admittedly, we were a little anxious about the feedback, but had done our best to give a rounded and just description of the destination. We got excellent feedback.

The sentiment was that if you stay a full month at the same beach destination, it’s nice to have some restaurants, tour options and life around you. If you don’t want to engage in the nightlife in the centre of Patong, don’t. And besides, staying at a more quiet and secluded beach would be okay for the first 4-5 days. What about the remaining 25?!

Read more about Patong Beach and City from these two excellent Phuket websites:

Phuket 101 – Lots of top 10’s, nice blog features, great images, and detailed descriptions
Phuket.net – Great resource, especially if you find yourself in Phuket. News, events, listings, and general info.

Photo credits:
Cover photo of Bangla Rd. at night: Heber from http://rumbosyhuellas.blogspot.com/
Photo of Patong Beach: Diego Bianchi from http://easydaythailand.blogspot.com/

The Beachmeter Beach Survey

Beachmeter Beach Survey with tickboxes
Help us understand what makes a great beach, then we’ll develop a tool to help you find it!

Please help us fill out our beach survey – it will take only 4-5 minutes.

Link to Beach Survey: The Beachmeter Beach Survey

We invite you share the survey, so we can get as many responses as possible.

Background

Whether you are a backpacker, a newly married couple, a family with small kids, a senior, a nature lover or a Robinson Crusoe, there is a beach that fits your preferences and needs. Once we know which beach features and qualities are valued the most, we will start to collect data on these criteria.

THIS TOOL WILL:
 Introduce you to beaches and areas you might not have heard or thought of
 Entertain you by seeing how playing around with criteria will swap around suggested beaches
Save you time researching about beaches
Help you find your ideal beach destination so you can fully enjoy your beach stay

DEVELOPING BEACHMETER
Beachmeter will allow you to find the most suitable beaches for your holiday based on your own preferences and needs. We will share some of the results from the beach survey, so don’t forget to follow us on social media and subscribe to our website.

Tina the Tout – the person behind a beach seller

Homemade necklaces in various colors sold by a beach seller
Have you ever gone to the beach and encountered beach sellers, trying out every trick in the book to make you buy things you may or may not want?

Everyday Tina walks up and down Benaulim Beach in Goa with a bundle of sarongs on her head and a large bag of homemade jewellery. After two days of politely rejecting to buy anything from her, I approached her. I asked if I could interview her about her life and share the story on Beachmeter.com. “OK, but you also buy”, she said with a smile. I agreed.

Indian hindu woman with golden earrings and a red dot on her forehead

Interview: Tina, the Person Behind the Beach Seller

 Q:  Beachmeter.com
 A:  Tina

 Q:  Thank you for letting us talk to you Tina. Can you tell a little about yourself?
 A:  I am from Karnataka [a state in Southwest India]. I am 27 years old, and have three girls. They are all in school. My husband works with construction.

 Q:  I have seen young girls selling stuff on the beach like you. Are your girls helping you?
 A:  No. They are busy with school.

 Q:  That sounds like a good choice. When did you start selling necklaces and sarongs?
 A:  I started when I was 13 years old. I have been selling for 14 years now. I never went to school. I was helping my family.

 Q:  Can you tell us what a normal day for you looks like?
 A:  It’s hard work. I wake up at 6 in the morning. I start to make necklaces. Maybe at 9, I start to sell. I walk here and try to sell to people here. In the evening I make necklaces again. Everyday like this. I can make three necklaces in one day. I make most myself. I made these [pointing at a batch of necklaces laid out on the table in front of us].

 Q:  How many items do you sell in one day?
 A:  I normally sell 3 or 4 pieces. But now it’s low season, so sometimes less. Some days I have no luck. No sales.

 Q:  How much do the best customers buy? Have you ever tried a customer buying everything?
 A:  No. The best customers buy 4 or 5 pieces. On the best days, I can earn maybe 1,000 Rupees [15 USD].

 Q:  I can see that you are a good seller. Do you a special trick to make people buy?
 A:  I try to make chat first with people. I ask about country, kids, like that. I will smile, make friends first.

 Q:  There are more women selling here on the beach like you. Do you work with them in a group?
 A:  No. I work alone. I know them, but we all work alone. Everyone supports own family.

 Q:  Do you ever think about doing something else?
 A:  No. I don’t have education. I can’t find another job.

 Q:  Your English is very good. I think you could work many places.
 A:  I learned English from talking to tourists. It’s many years now. But I don’t know how to work like them [points to the restaurant staff].

We start to look at the items Tina has put on the table. My attention falls on her hand. It is beautifully decorated in henna. On her other hand she has a small tattoo. This is the sign for “Ohm” – good luck, she says. “I can make henna for you,” she says. I decline and we continue to look at the necklaces and bracelets in front of us. I find a beautiful blue necklace made from seashells. She made it. She would like to sell more to me, but I stick to one. She takes the Rupee notes in her hand, touches her left shoulder with the money, then the left. Then she brings the money to her forehead as she closes her eyes and makes a slight bow with the head. “Good luck”, she explains and smiles.

 Q:  Thank you Tina. It was very interesting to learn about you. Good luck  to you and your family.
 A:  Thank you. See you tomorrow.

Background

Also known as touts, hawkers, and vendors, among the most common things they sell are snacks, beach towels, hats, sunglasses, souvenirs, handmade jewellery, and massage treatments right on the beach. On some occasions you might just need that souvenir to bring back home or those shades to protect from the sharp sun rays. But most probably you will be slightly annoyed by persistent hawkers, especially if a new one interrupts your beach relaxation session every other minute.

Seeing the beach touts walk up and down in the burning sun while carrying bundles of items for sales, some people get that awkward guilt-feeling of turning them down. Others simply ignore them completely. The balance is a tough one – you can be rude and not acknowledge their existence or you can be friendly but waste their time by chatting and not buying. Of course, the more you chat, the more items will be unwrapped, and quickly appear around your neck, on your hands, and around your head, quickly building up a sense of guilt-pressure to buy something. We usually consider the beach seller from our own point of view,  that of the beach tourist. We thought it would be interesting to inquire about the life of a beach seller and find out who the person behind is.

Beach Dogs: The Salty Dogs of Goa

Dog sitting in the afternoon sun on a beach at the edge of the water looking at the sea
Can you imagine being a beach dog?

We are surrounded by happy vacationing humans and we are free to roam around the area with your salty friends chasing crabs and waves. When the sun gets too intense, we find shade under the beach umbrellas or take cooling dips in the sea. When we go hungry, we take a stroll around the beachfront restaurants, where food is spilled on the floor or given to us by friendly people. Still hungry?, we then go to the back end of the restaurant and find some discarded left-over food.

No owners to tie us on a leash, no walls to confine us, no city to pollute our lungs, and no risking our lives by crossing heavy trafficked streets. We are beach dogs, the salty dogs of Goa. Have a look at us enjoying life.

Unfortunately, life is not good for many slum dogs who have lost their way in the concrete jungle. This video is a painful reminder from the Mumbai-based animal welfare organisation “World For All Animal Care & Adoptions“. By attaching a small camera on a street dog in India, they tell the sad story of what a stray dog in India might have to put up with daily.

Your Thai Smiles and Wai’s might very well be Burmese

The Thai Smile and the Thai wai is iconic for Thailand. This girl is giving a Thai wai, a welcome greeting by putting her palms together in front of her chest.
How often do you hear friends and acquaintances come back from a Thai holiday praising the iconic Thai Smile?

It is quite common for tourists to praise Thai hospitality, the Thai smile, and the polite greeting gesture called the wai. Well, actually the welcoming wai and the Thai smile could very likely be a Burmese version!  Over some years of visiting beaches in Thailand and talking to tourism staff and local residents, I started to realize that increasingly, a lot of these people at the southern Thai beach destinations don’t speak Thai. They are in fact from Myanmar. Once I realized this, I started to dig into the subject a little more.

There are 2-3 million Burmese living in Thailand, maybe more since far from all are officially registered. Many of them are employed by the hotel industry. I asked a few tourism industry representatives, hotel managers, expats in Thailand, and local residents about the reason for this apparent rise in hotel workers from Myanmar. Here are some of the reasons I was given.

Reasons given for using Burmese hotel staff in Thailand

Burmese people speak better English

Thai staff is simply too lazy

The demand for hotel staff has risen so fast that foreign staff has to be used

Young Thais from rural areas have for years migrated to the bigger cities, leaving a gap in available local staff

Burmese staff accept lower wages (far below the already low minimum wage of 300 Thai Baht per day or roughly 10 US Dollars) and do not have the same worker’s rights as Thai citizens

Burmese staff often come from hopeless situations of poverty, unemployment, and political turmoil in Myanmar. To escape these conditions they are willing to work harder, longer, and at lower wages without complaints

Of course there will be other reasons not stated here. Each Burmese immigrant worker will have his or her own reasons, and hotel employers will likewise have their own reasons for hiring Burmese staff. One thing is certain though, the issue of immigrant workers from Myanmar, Laos, and Cambodia is attached with controversies and pointed opinions as you might expect from the above reasons given.

Most tourists enjoying Thailand would never know that behind that lovely Thai smile could be a Burmese person.

Photo credit: Tourism Authority of Thailand (TAT)

Tourism Leakage – this is how little your money contributes locally!

Tourist souvenirs such as wristbands, necklaces, finger rings, and soaps lying on a table for selling.
Where does your money spent on traveling go?

First time I opened my Tourism Management course book back in my university days, one chart especially stood out to me. This was the “Tourism Leakage” chart, which showed the average distribution of the money spent on a holiday. When you analyse the individual elements of the chart, there are no big surprises. But the visual overview communicates a clear message: The tourism destination itself receives a surprisingly small portion of the economic benefits from your total holiday expenditure.

The chart looks something like this:
Tourism Leakage - Distribution of Tourist Dollars. Figure showing the issue of leakage, where economic benefits from tourism leak out of the local economy.

Let’s walk through the elements of this tourism leakage chart.

Blue section: A lot of the travel expenses you have before the actual trip such as airfare, insurances, and travel agency profits will benefit international and outbound companies not directly related to the country of your travel destination.

Rose-colored section: Within the country you are visiting, there are expenses such as visa fees, inbound travel agencies, and transportation providers. These might benefit the national economy, but not have any direct positive effect on your holiday destination. They might also be international companies partly with international staff, in which case more leakage occurs on a national level.

Green section: Among your expenses at the destination is the proportion of the accommodation cost that stays with the hotel, the money you spend inside hotel, and at the destination such as shopping, eating, activities, rental, transportation, and guided tours. If you book these products and services directly from the supplier, and if the suppliers are local, chances are that more economic value will stay locally. Especially in low resource communities or destinations with large gaps between rich and poor, your money are more likely to benefit a small local elite or foreign companies because these are usually the only ones who can provide tourism products that live up to international standards. A hotel belonging to an international hotel chain will send profits back to company headquarters and they will be more likely to employ internationally trained and non-local staff. If you buy and consume imported products and brands the import cost obviously leaks out of the local economy also.

Dark section: Needless to say, the size of the tourism leakage depends on the individual case and there are a lot of variables and exceptions. But there has been done research on the area. According to the UNEP (United Nations Environment Programme), for every 100 $ spent by a tourist on a holiday to a developing country, only 5$ remain in the host community. That’s a tourism leakage of 95%. Another report quoted on the same web page says that…

“70% of all money spent by tourists ended up leaving Thailand (via foreign-owned tour operators, airlines, hotels, imported drinks and food, etc.)”

One can only wonder then, how much of the remaining 30% will then stay in the host community?

Why is tourism leakage a problem?

If you made it this far, you might have quietly wondered in the back of your mind, “But is leakage so bad”? “Isn’t it just the same as other consumer products that involve a large number of stakeholders, agents, producers, buyers, whole-sellers, workers, and a mixture of raw materials from near and far?”

Good questions. I was myself wondering just the same when I analyzed the chart. Tourism has the beautiful potential to create local jobs, create cultural pride, share local knowledge and customs, give unique experiences to visitors, and to contribute economically to small local businesses and host families. How many of these benefits will materialize if you stay at an international hotel with foreign staff and management, drink Coke and Heineken, eat McDonalds, and stay at private beaches not welcoming local residents? Not much.

And why is this important? Because it is usually the host community that has to deal with all the nuisances and potential problems related to tourism. These could be…

  • Price inflation – everyday goods and services become more expensive caused by tourism development, but local salaries might not increase proportionally.
  • Water shortage – tourists use a significantly more water than local residents. This can be a big problem in areas of freshwater shortage. For example swimming pools, bath tubs, air-conditioning, frequent washing of bed sheets and towels, irrigation of gardens, and activities such as golf require great amounts of water.
  • Waste management – tourists use and require a lot of single-use products such as shampoos and lotions, slippers, chemicals from daily cleaning of rooms and common hotel areas, batteries etc. At the same time high seasons can attract a great number of tourists to a relative small area creating more waste along with increased pressure on the infrastructure.
  • Space issues – your favourite beach could be full of tourists or even worse, it could be privatized, so only the paying tourists get the best beach spots.
  • Cultural issues – in a tourism destination where local customs, tastes, and socio-cultural and political sensitivities take a backseat to a hedonistic and bulldozing “tourist culture”, tourists are likely to cause annoyance, worry, and even contempt among local residents. Interestingly, but perhaps not surprisingly, tourists sometimes behave worse on holiday, as they also take a vacation from their normal responsibilities and restrictions from back home.
  • Noise issues – tourists don’t have to work the next day, so every night is a new opportunity for a party.
What can you do to make your money benefit the society in which you are traveling?

To make sure your holiday expenses benefit the destination and the communities you are visiting, we want to make a list of things you can do. Remember to follow Beachmeter.com, so you don’t miss this list. If you have any suggestions to add to the list, please feel free to contact us.

Interested in reading more about tourism leakage?

Here are some links for further reading to those interested:
 Problems in Paradise – article by Chris Brazier co-editor of New Internationalist. This article touches not only upon tourism leakage, but also a number of the challenges and problems with tourism development in general.

 The impact of Leakages and Linkages on Tourism-led Local Economic Development – article by Lorton Consulting. This is a short commentary on tourism leakage with suggestions on how to increase community involvement in tourism planning and development.

 Preventing Leakage in Local Communities – article by James Lantz. The article gives a short introduction to tourism leakage and how community-based tourism and eco-lodges can help “put a plug in leakage”.

 Where does the money go from tourism? – article by Leap Local. The Leap Local organisation is born out of the desire to help local communities benefit from tourism. They do this mainly by matching users (travelers) with local guides.